Policies

Payments
We gladly accept Visa, MasterCard, American Express, Discover, and Apple Pay. Orders may be refused if billing and/or shipping information doesn’t match or is incomplete. We do not accept checks or money orders on our online store.

Preorders
These products are not yet in stock and will ship to you upon receipt in our shop. Preorders cannot be cancelled by the customer. In the event your order cannot be completed due to a manufacturer’s issue, we will notify you immediately to discuss a credit or refund. To secure your pre-order item, your credit card will be charged immediately. We will hold all orders until all items are in stock.

*of the Month Programs
When you register for any of our *of the Month programs, it is understood that you are registering for the entire program. We will abide by this policy and prepare products or kit for you each month with the understanding that you will remain in the program for the duration. We understand that things happen. If you to need to cancel, please let us know as soon as possible.
We require a credit card number on file and we will charge your card each month for the monthly cost of your program plus shipping. Programs vary, please check the program for the length of the program and shipping costs. *of the Month registration fees are non-refundable. If, for any, reason we are not able to charge your credit card, you will be contacted and your products or kit will be held until payment arrangements can be made. We encourage you to let us know if you receive an updated credit card or expiration date.

Returns
Every effort is made to ensure you receive top quality, premium goods. If you should receive a product that is defective, we will exchange the item or refund your money, at our sole discretion within 30 days of the order date. Sewing machine and longarm sales are final, and any issues will be handled by warranty terms. You may use our 45-day trade in and up program to upgrade your machine within 45 days of the date of your warranty registration.

Taxes and duties
Customers are responsible for paying any sales taxes, customs, or duties for the location that the merchandise is delivered.

Privacy
We don’t sell or distribute information we collect about you to anyone outside our business, ever, period.

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